The Effect of E-Government Implementation on the Quality of Electronic Identity Card Public Service in Indonesia

Mansyur  Achmad; Masriadi  Patu; Ashariana  Ashariana

Mansyur Achmad PhD, Senior Lecturer, the Pemerintahan Dalam Negeri Institute, Jakarta, Indonesia
Masriadi Patu PhD, Senior Lecturer, Sekolah Tinggi Ilmu Administrasi Puangrimaggalatung Bone, Watampone, Indonesia
Ashariana Ashariana a, Universitas Pejuang Republik Indonesia, Makassar, Indonesia

Keywords: e-government implementation, communication, resources, disposition, bureaucratic structure, public services

Abstract

This study examines the effect of e-government implementation on the quality of electronic identity card (EIC) public service in Takalar Regency, South Sulawesi, Indonesia. The research was conducted by using quantitative methods. The sample consisted of 300 employees and stakeholders who were selected by the
iteration method. The data was collected via a Likert scale questionnaire and analysed with the path analysis technique. The independent variable was the e-government implementation, which consists of sub-variables: communication (X1), resources (X2), disposition (X3), and bureaucratic structure (X4). The dependent variable was the electronic identity card (EIC) service quality. The research findings indicate that the overall implementation of e-government has a significant effect on the quality of EIC service in Takalar Regency, Indonesia. It has also found a very lengthy bureaucratic structure and complicated communication methods in the EIC service. The aspects of resources and disposition have been well implemented.